Frequently Asked Questions
Everything you need to know about shopping with JORO.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is the JORO return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's website to monitor your delivery progress.
Which payment methods do you accept?
JORO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How do I contact customer support?
Our support team is available Monday through Friday from 9 AM to 5 PM EST. You can reach us via the 'Contact Us' page or by emailing support@joro.com.